Gaya APA
Tjiptono, Fandy. (2005).
Prinsip-Prinsip Total Quality Service (TQS) (Ed 5).
Yogyakarta:
Andi.
Gaya Chicago
Tjiptono, Fandy.
Prinsip-Prinsip Total Quality Service (TQS).
Ed 5
Yogyakarta:
Andi,
2005.
Text.
Gaya MLA
Tjiptono, Fandy.
Prinsip-Prinsip Total Quality Service (TQS).
Ed 5
Yogyakarta:
Andi,
2005.
Text.
Gaya Turabian
Tjiptono, Fandy.
Prinsip-Prinsip Total Quality Service (TQS).
Ed 5
Yogyakarta:
Andi,
2005.
Print.