Gaya APA

Tjiptono, F. (2005). Prinsip-Prinsip Total Quality Service (TQS) (Ed 5). Yogyakarta: Andi.

Gaya MLA

Tjiptono, Fandy. "Prinsip-Prinsip Total Quality Service (TQS)". Ed 5 Yogyakarta: Andi, 2005. Text.