Gaya APA
Tjiptono, Fandy, Chandra, Gregorius. (2007).
Service, Quality & Satisfaction (Ed. 2).
Yogyakarta:
Andi.
Gaya Chicago
Tjiptono, Fandy, Chandra, Gregorius.
Service, Quality & Satisfaction.
Ed. 2
Yogyakarta:
Andi,
2007.
Text.
Gaya MLA
Tjiptono, Fandy, Chandra, Gregorius.
Service, Quality & Satisfaction.
Ed. 2
Yogyakarta:
Andi,
2007.
Text.
Gaya Turabian
Tjiptono, Fandy, Chandra, Gregorius.
Service, Quality & Satisfaction.
Ed. 2
Yogyakarta:
Andi,
2007.
Print.